Quality & Compliance Officer

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context

The Quality & Compliance Officer will ensure the data accuracy, integrity through regular checks, date protection, and privacy.

Missions/Main Duties

QUALITY MANAGEMENT SYSTEM (QMS) SUPPORT

• Assist in the preparation, updating, and review of quality policies, processes, and procedures in line with ISO 9001:2015 standards and SYSTRA Group Quality policies.
• Support the Quality Manager in ensuring the effective implementation of the QMS across all areas of the business.
• Contribute to the identification and resolution of quality-related issues and non-conformities.
• Maintain and update quality records and documentation as directed by the Quality Manager.

COMPLIANCE & INTERNAL CONTROLS

• Support the Quality Manager in monitoring compliance with internal policies, procedures, and external regulations.
• Assist in the preparation and coordination of internal and external audits, including supporting the management of non-conformities and corrective actions.
• Help maintain a register of compliance obligations and monitor their status.
• Handle confidential information with discretion and professionalism in line with compliance requirements.

DATA QUALITY & GOVERNANCE

• Ensure data accuracy and integrity through regular checks.
• Implement data protection and privacy measures in line with company policies and regulations.
• Develop and implement data governance frameworks.
• Establish and maintain reporting/documentation standards related to data quality.
• Collaborate with other departments on data governance alignment

DOCUMENT CONTROL, DIGITAL TRANSFORMATION & OPERATIONAL SUPPORT:

• Manage and control company documents and records, ensuring version control and accessibility.
• Administer SYSTRA ANZ SharePoint Sites (including access, permissions and archiving of documents and records) and ensure consistency of SharePoint and data architecture across the organization
• Maintain and update the intranet and SharePoint, including managing folder structures and user permissions to ensure accurate and timely information.
• Effectively utilise SharePoint for document storage, workflow management, and digital transformation initiatives.
• Manage document workflows and access control in SharePoint.
• Provide support for structuring and organising operational and quality-related data.
• Provide support during bid and project launch phases by reviewing completeness and compliance of requests and assisting with project creation, updates, and timesheet entries in project management tools
• Coordinate, schedule, and support project review and portfolio review meetings, including agenda preparation, minute-taking, and follow-up actions.
• Plan, prepare and maintain Operations dashboards, and ensure timely issue resolution.
• Assist in implementing and revising project steering processes and project review processes for continuous improvement.

TRAINING & AWARENESS

• Assist in developing and delivering quality, compliance, and operational induction training materials to staff, as guided by the Quality Manager.
• Provide training on data quality and compliance best practices.
• Provide support for staff inductions on operational systems and tools.
• Promote a culture of quality, operational excellence, and continuous improvement within the organisation.

REPORTING

• Prepare regular reports, briefings, and communications related to QMS performance, compliance status, and key quality and operational metrics, for review by the Quality Manager.
• Plan, prepare and maintain Operations dashboards, and ensure timely issue resolution.

CONTINUOUS IMPROVEMENT

• • Actively participate in and support continuous improvement initiatives related to quality, compliance, and operational processes, leveraging digital tools and methodologies.
  • Encourage and contribute to initiatives to optimise organisational performance, manage continual improvement of business activities, and support operational efficiency

Profile/Skills

EDUCATION

Tertiary qualification in a relevant field (e.g., Business Administration, Quality Management, Engineering).

EXPERIENCE

• Demonstrated understanding of ISO 9001:2015 QMS and strong compliance orientation, with at least 2 years’ experience in quality assurance, compliance, or operational support roles.

• Proficient in using SharePoint for document and records management to support both quality and operational objectives.

• Well-organised, meticulous, and analytical, with advanced skills in Microsoft Office Suite to efficiently manage data and operational tasks.

• Ability to manage multiple tasks and projects simultaneously with a high level of accuracy.

• Excellent written and verbal English communication skills for a remote team environment.

Systra is an equal opportunities company; this position is open to all applicants.