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The central hub for passenger transport information.
PT-Insight helps local authorities & transport companies centralise their data, improve passenger information, & reduce operational costs.
For more than 25 years, PT-Insight has helped transport authorities provide reliable passenger information while improving operational efficiency. Originally developed for West Yorkshire Combined Authority and used by other councils, it is a proven tool, embedded in daily workflows, that consistently streamlines operations and delivers substantial, long-term cost savings.
A scalable platform for transport data
PT-Insight is a passenger transport information system that acts as the central hub and single source of truth for managing public transport assets, data and passenger information.
The system is built on a modular architecture, allowing SYSTRA to customise the platform to local authorities’ specific operational needs. It is built for scale and reliability, designed to handle complex network requirements while remaining flexible enough and adaptable to future business processes and technology requirements.
PT-Insight also integrates with other systems, exchanging data with journey planners, real-time information systems, financial management systems, and external services such as Traveline so that information remains consistent.
How PT-Insight works
Transforming transport data management
PT-Insight helps address the challenges of data accuracy and integration by focusing on three key areas:
- A single source of truth: Instead of teams using different spreadsheets, PT-Insight provides one central system for all your transport data. This ensures every department works with the same accurate information, removing the risk of conflicting or out-of-date records.
- Reduced costs: Automated workflows for contract management, work orders, and invoicing reduce the administrative burden on your teams. This improves accuracy for mileage and cost calculations while saving money.
- Passenger confidence: Deliver precise, up-to-the-minute information via roadside displays, printed timetables and data feeds to journey planners and real-time systems, so passengers always know when and where services are running.
A suite of transport management modules
A wide range of modules are available with PT-Insight designed to handle the day-to-day duties of a busy transport authority.
- Visual route building (GIS): Use integrated mapping to create and edit bus routes between stops. You can manage stop infrastructure and NaPTAN details, and view associated works orders directly on the map.
- Timetable management: Maintain bus timetable trips by defining routes, timing points, and operating calendars. This includes managing special days of operation like Christmas and bank holidays.
- Roadside displays: Automatically produce batches of timetables for bus shelters in multiple styles and sizes based on planned service changes.
- Data exchange: Export planned timetables to TransXChange XML format to supply accurate data for journey planners and real-time displays, ensuring compliance with national standards like BODS.
- Education ticketing: Manage the full process for school bus passes, from assigning pupils to the nearest services to issuing paper or smart tickets. The system also handles payments and sends automated renewal notifications to parents.
Web portals and self-service tools
Web-based portals extend the reach of the core system and streamline collaboration with external partners.
- Taxi operator portal: Supports online management of SEN and taxi contracts, including tendering, automated invoicing, automatic approval of invoices that match expected values, and email notification of new tenders to operators.
- Works orders portal: Provides online management of works orders for bus shelter contractors, allowing them to view and action the latest requirements, upload photos of work undertaken, and update the status of repairs in real time.
Staying compliant with national standards
Meeting national standards like the Bus Open Data Service (BODS) is vital. We have enhanced PT-Insight to ensure all outputs comply with the Bus Open Data Service (BODS) TransXChange PTI profile.
The system supports the import and export of all standard data formats, including TransXChange, NaPTAN, and ATCO-CIF. Our software developers and transport systems implementation specialists work closely with industry groups, such as the Public Transport Information Confederation (PTIC), to ensure our software always reflects the latest industry requirements.
A track record of excellence
SYSTRA has a long-standing partnership with local authorities, including Hertfordshire County Council and Nottinghamshire County Council. At WYCA, it was one of the first transport systems in the UK to provide a fully integrated software application and has been operational since 1998 and continues to evolve.
We work in partnership with the authorities and have an excellent understanding of issues relating to input and management of public transport data, its accuracy and completeness. This collaborative approach ensures the software continues to deliver significant cost savings and the best outcomes for communities and stakeholders.
What is a passenger transport information system and why does my local authority need one?
A passenger transport information system (PTIS) acts as a central hub for all data related to your public transport network. SYSTRA provides PT-Insight to help local authorities eliminate data silos by providing a single point of entry for managing bus stops, timetables, and contracts. This centralised approach improves operational efficiency and ensures that every department, from infrastructure to finance, works from the same accurate information.
How can we make our bus network data compliant with the Bus Open Data Service (BODS)?
Achieving BODS compliance requires your data to meet specific national standards, such as theTransXChange PTI profile. PT-Insight has been enhanced to automatically handle these technical requirements, ensuring your timetable outputs are accurate and ready for the national platform. Our software developers and transport systems implementation specialists stay informed of evolving standards to keep your data compliant and reliable for your passengers.
What modules does PT-Insight offer for transport management?
PT-Insight is a modular application that we can tailor to your specific operational needs. Core modules include bus stop asset management, roadside display automation, education and Special Educational Needs (SEN) ticketing, and contract tendering. It also features integrated Geographic Information System (GIS) tools for visual route building and a dedicated web portal for managing maintenance work orders. List of modules as follows:
- Bus Timetables;
- Route Building (using integrated GIS);
- TransXchange and NaPTAN imports and exports
- Bus Stop Management;
- Bus Registrations;
- Tenders & Contracts;
- Roadside Displays/Publicity;
- Student Bus Tickets (Smart/Standard)
- Contract Compliance;
- Concessionary Fares;
- Travel Plans;
- Enforcement Checks;
- Road Safety Monitoring;
- Taxi Management; and
- Works Orders (maintenance of bus stop infrastructure).
How can we automate the creation of bus shelter timetables and roadside displays?
Manually updating publicity for every bus stop is a significant administrative task. PT-Insight automates this process by producing batches of timetables in multiple styles and sizes based on planned service changes. This ensures your passengers always have access to the latest information while reducing the time and costs associated with manual publicity management.
Can PT-Insight help manage bus stop infrastructure and contractor maintenance?
Yes. PT-Insight includes a dedicated works orders web portal designed specifically for infrastructure management. You can track maintenance for more than 17,000 bus stops and allow your contractors to view and action requirements in real time. Contractors can even upload photos and update the status of repairs directly through the portal, providing an automated workflow for your maintenance team.
Take control of your transport data
Reduce costs and simplify the way you manage public transport information. Arrange a demo to see how PT-Insight can transform your operations.
We’d love to help with your next project
Martin CAMPBELL
Digital Solutions Lead
Alex CRANTON
Technical Specialist
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