Anticipate as far as possible

When a new or upgraded line is ready to welcome passengers, the handover to the operator can be facilitated if it is prepared well in advance. Launching operational preparations as early as the design phase of a project ensures a smooth transition to the transport operator. The overall result is a reduction in operational expenditure.

Launching the process of defining the operation and maintenance programme before an operator takes over considerably reduces the risks associated with the start-up of commercial activity and minimises operating costs.

Setting up a shadow operator enables operations to be organised and sized correctly. The virtual operator defines and/or optimises operations, sets resource levels and prepares schedules.


Our teams of experts include former train drivers, control centre operators and maintainers. As a design office, this puts us in a unique position to support our clients. Typically, we initiate operational readiness services with our clients as early as the design phase of a project, enabling us to integrate operational and maintenance requirements directly into the system design.


We provide operational readiness services to help our clients plan ahead for the operation and maintenance of a line, including:

  • Carrying out operational studies, including complex simulations of complete lines or networks;
  • Providing specific expertise in rail traffic management;
  • Defining system interfaces;
  • Training network operating staff and operators;
  • Sizing service facilities (depots, garages);
  • Helping to rectify any faults and providing maintenance and training for drivers and operators/controllers;
  • Advising on the selection of the operator;
  • Defining key performance indicators;
  • Producing preliminary operating and maintenance plans.


The projects we undertake are always the result of close collaboration between our teams, our clients and our partners. And it’s they who say it best.


The projects we lead are always the fruit of close collaboration between our teams, our clients, and our partners. And it is they who speak most highly of them.

SYSTRA’s telecoms experts have been with us since the line was built. They are a great asset to MESEA’s telecoms team because they have expertise in the operating network. What’s more, their skills enable them to liaise with suppliers and the various parties involved in the LGV SEA maintenance.

Emmanuel Forest, Team Leader Telecom and IT Maintenance, MESEA

« MTR selected SYSTRA in 2022 to carry out an audit as part of the renewal of the signalling system for our urban lines. We were impressed by the team’s level of professionalism and expertise, and their ongoing commitment to producing work of the highest quality. SYSTRA were able to understand the specific nature of our projects and were particularly innovative in their responses to our challenges. We have also entrusted them with other assignments involving the audit of our maintenance and asset management system. There can be no doubt that this partnership is still in its infancy. »

Dr. Tony Lee, Chief Operating Officer, MTR Corporation, Hong Kong

Did you know?

By involving future SYSTRA maintenance teams right from the design stage of the Tours-Bordeaux high-speed line in France, the line has been adapted for efficient maintenance, saving around 7% of annual maintenance costs.

See our expert insight:


Whether they are public or private, organising authorities or operators, infrastructure managers or investors, our clients share the same ambition: to manage their assets in the best possible way in order to exploit their full potential for the benefit of the population, the region and their own business. At SYSTRA, we offer them practical solutions to support them throughout the lifecycle of their networks, in accordance with the ISO 55 001 standard.