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The skills of SYSTRA’s Consultancy teams at the service of the largest museum in the world: a multi-criteria study to improve visitor flow management.
The main aim of this study was to find a solution to the problems of congestion at the Louvre Museum. With 8.1 million visitors in 2017, 5 million more than at the beginning of the century, the queues around the Pyramid and the flow of visitors inside the galleries needed to be optimised.
SYSTRA’s expertise in flow management was transposed from the stations to the museum, using tried and tested methods of statistical analysis and flow modelling. As a result, the counter area has been identified as a priority for improvement.
A host of tools to help better manage the flow of visitors to the Louvre Museum
The aim was to relocate the ticketing system and make it more efficient, both at the point of purchase and at the point of control, so that visitors could be welcomed more quickly and directed more easily to less busy areas of the museum.
To achieve this, SYSTRA carried out an architectural, technical and financial study of access to the Hall Napoléon, including dynamic modelling of pedestrian flows and an analysis of the impact of behaviour at access control points on visitor movements and queues, while paying particular attention to groups, persons with reduced mobility and visitors to temporary exhibitions.
A wide range of expertise was brought to bear, including data analysis, ticketing systems, ergonomics and flow management, based on experience gained in railway stations, in particular. For three years, our teams worked alongside the Louvre’s teams to reorganise the reception areas, determine the best scenario based on financial estimates and forecasts of visitor arrival times, and installation the final equipment.
Since then, the Louvre has passed a new milestone, welcoming 8.7 million visitors in 2024, confirming the French institution as the most visited museum in the world.
