NOC Engineer

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context

The NOC Engineer is responsible for Level 1 incident and fault management within the Sydney Trains DTRS network, working as part of a 24/7/365 shift team. Reporting to the Engineering Manager – Communications and functionally to the Network Operations Manager, this role ensures high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted KPIs. The NOC Engineer engages with clients, SYSTRA teams, and various stakeholders to resolve faults, support technical documentation, and continually improve service quality.

Missions/Main Duties

About the role

Monitor and manage network incidents and faults; escalate as required.
Use tools such as SAP, EMC Smarts, and NMS applications for incident resolution and reporting.
Collaborate with field technicians, SYSTRA teams, and clients to maintain high network availability.
Contribute to technical documentation and continuous service improvement.
Demonstrate strong communication, teamwork, and client focus.
Conduct routine system health checks and manage maintenance activities.
Uphold company standards in quality, safety, and business processes.

Profile/Skills

About you

Bachelor’s degree in Engineering.
Minimum 5 years’ experience in cellular network NOC and customer support (GSM 2G preferred).
Proficient with Huawei & Nokia RAN, core and transmission equipment in 2G/4G/5G cellular networks.
Proficient with network logfile, call trace and events analysis.
Proficient with Huawei BTS equipment, network statistics and configuration.
Understanding of GSM-R rail telecommunications, cyber security, and virtualized network solutions.

Benefits of working at SYSTRA:

At SYSTRA, we prioritise the well-being and professional growth of our employees by offering a comprehensive range of benefits. We're committed to nurturing your career development, providing ongoing support for obtaining Chartership status and providing access to continuous learning opportunities. Furthermore, we cover the costs of professional memberships and subscriptions, ensuring you stay connected to industry developments.

Recognising the importance of maintaining a healthy work-life balance, we offer flexible working arrangements and generous paid parental leave. Our inclusive workplace culture, endorsed by Work180, celebrates diversity and values every individual's unique contribution. To further demonstrate our appreciation for our team members, we offer attractive employee referral incentives as a token of recognition for their valuable contributions.

Click this link to view all our benefits: https://work180.com/en-au/for-women/employer/systra

At SYSTRA ANZ, we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds.

Our values are centered around Connected Teams, Excellence and Bold Leadership

Why SYSTRA?

Our three core values: Excellence, Connected Teams and Bold Leadership are kept at the heart of everything we do. We strive for the highest levels of technical excellence, achieving the best results through teamwork, both locally and internationally, and reward innovative thinking through encouraging all colleagues to think as leaders. We offer clear and well supported pathways for career development and qualification attainment, a competitive remuneration package including a bonus and private healthcare, an electric car scheme and a broad suite of flexible benefits to suit your lifestyle.

Flexibility

Because we value who you are as much as what you do, we want you to feel supported at work. We offer hybrid working, balancing the benefits of working from home with time in our modern, well-equipped offices for that crucial in-person contact, team development and collaborative working. We also recognise that life doesn’t always run to the same schedule for everyone, so we have a dedicated flexible working policy to support you in tailoring your work life to reach your full potential, for more details on this, please get in touch.

Diversity & Inclusion

We provide a warm welcome and encourage applications from a diverse range of people who can enrich our company and offer perspectives which will drive better solutions in a truly inclusive environment. Our employee led working groups and clearly defined strategy help us to keep at the leading edge of important issues and keep us accountable. We want our colleagues to feel comfortable to bring their whole selves to work and continually seek new ideas and contributions to ensure we continue to grow and develop in this space.

Wellbeing

It’s no surprise that people do their best work when they feel physically and mentally supported. Our SYSTRA Wellness Programme offers a wide range of support; from Wellness champions to free health checks, healthy eating workshops and regular seminars, alongside access to a wide range of external support. We offer two paid days for charity work and an ever-growing social calendar.

Apply and find out more about how SYSTRA can support you in your career journey. If you require any adjustments or financial assistance to support, you in your application or interview process please email: [email protected] where your request will be treated confidentially and with respect. We pledge to offer an interview to any candidates with a disability who apply for a role and meet the minimum criteria.

As we are always looking to expand our team, we would still be interested in hearing from you if you fulfil most, but not all, of the relevant criteria for the role and if you are a returner looking to restart your career after a period outside the workplace – you could be just what we are looking for.

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