The ENR rankings confirm our leadership role Our international growth strategy – outside our domestic market – is paying off. This year, SYSTRA is among the top 5 bridges and infrastructure international design firms in the 2022 Engineering News-Record’s (ENR) ranking. And once again, it is 3rd in the international Mass Transit & Rail ranking. And we are in 9th place in the Transport category, which also bolsters our position as a major player on the international scene. Business Units integratedthe client satisfaction assessment process and 100 % of them would “definitely” or “probably” recommend us of our clients responded 2,5/3 is The average overall satisfaction rating awarded by our clients “We have put client centricity among our commitments for achieving excellence. We want to promote a close and partner relationship with our clients. In 2022, in France, more than 120 managers, both operational and sales, took part in dedicated workshops.” Sylvie Cassan Sales Director, France 4 4 4 4 0 0 0 0 % % % % 0 0 0 0 1 1 1 1 0 0 0 0 % % % % 0 0 0 0 1 1 1 1 0 0 0 0 % % % % 2 2 2 2 5 5 5 5 . . . . Against a backdrop of increased internationalisation, we accelerated the pace in 2022 with our cultural transformation and our drive for greater client centricity. Our goal: we no longer want to be just experts, we also want to be partners and provide advice, a culture that we are rolling out in particular with the help of dedicated tools. Listening to our clients Our international positioning requires that we listen to all our clients and be aware of their local contexts and challenges. This year, the Group met them by taking part in some thirty trade shows and conferences around the world. We want to provide them with better support and advise them so they can make informed decisions. That way, we can have a positive impact on a local authority throughout the service life of its mobility infrastructure. A dedicated training programme In 2022, 200 employees followed our “Client Centricity” programme. It involved 11 workshops, developed specifically to help them optimise interactions with their clients. In France, this programme was supplemented by a webinar on the subject, open to all employees. In 2023, awards will be presented in recognition of the best “Client Centric” practices deployed in Business Units, before promoting them throughout the Group. Good results for our 2022 Client Satisfaction Survey — 19 SYSTRA — 2022 Sustainability Report