Get involved – for communities and regions page 10 Get involved – for communities and regions page 10 Manage – our risks page23 Manage – our risks page23 Build – with our employees page 14 Build – with our employees page 14 Progress – with our clients, partners and shareholders page18 Progress – with our clients, partners and shareholders page18 Take action – to protect the environment page 4 Take action – to protect the environment page 4 Summary