{"id":82742,"date":"2026-08-26T17:48:00","date_gmt":"2026-08-26T17:48:00","guid":{"rendered":"https:\/\/www.systra.com\/uk\/job-offers\/it-technician-level-2-en-10246\/"},"modified":"2026-08-26T17:48:00","modified_gmt":"2026-08-26T17:48:00","slug":"it-technician-level-2-en-10246","status":"publish","type":"systra_jobs","link":"https:\/\/www.systra.com\/uk\/job-offers\/it-technician-level-2-en-10246\/","title":{"rendered":"IT Technician &#8211; Level 2"},"content":{"rendered":"<h2><!---text--> <\/h2>\n<p><p style=\"margin: 0px\">SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.<\/p>\n<p style=\"margin: 0px\">&nbsp;<\/p>\n<\/p>\n<h2>Context<\/h2>\n<p><p style=\"margin: 0px\">As part of a &ldquo;project&rdquo; (multi-entity joint venture), SYSTRA Canada is expanding its local IT team based in Toronto. The position reports to the SYSTRA Canada Local IT Manager. The incumbent combines the responsibilities of a Level 1&ndash;Level 2 technician and a local coordinator within a defined multi-entity framework.<\/p>\n<\/p>\n<h2>Missions\/Main Duties<\/h2>\n<ul>\n<li>Support and Operational Compliance: Provide L1&ndash;L2 stations + network support for Windows\/M365 via ServiceNow + iTop, prioritizing the application of DDSI\/Cyber policies (MFA, conditional access, least privilege, DLP) and adhering to priorities and SLAs; document the KEDB and escalate effectively to ALTO\/partners.<\/li>\n<li>Workstation and asset management: prepare, deploy, and maintain managed workstations according to Group images\/standards; install\/configure approved software; maintain the inventory\/CMDB and documentation; perform user MACDs; participate in patching and EDR campaigns.<\/li>\n<li>On-site coordination: plan weekly activities in alignment with SYSTRA Canada&rsquo;s IT Division, lead a daily stand-up meeting, resolve emergencies with the IT Manager, and coordinate small-scale deployments and user communications while adhering to change windows.<\/li>\n<li>Interface and governance with the Project Platform \/ Information Systems Department \/ Cybersecurity Team: act as the local operational point of contact; track changes, releases, and security controls; prepare materials for audits; manage risks and escalations; use ServiceNow as a coordination gateway for assets, projects, and changes.<\/li>\n<li>Quality, reporting, and capacity thresholds: produce a monthly dashboard (SLA\/SLO, satisfaction, ticket volume\/types, MFA\/conditional access\/patching compliance, KEDB quality), drive corrective actions, and alert the IT Manager if the coordination workload consistently exceeds 40% or if trigger thresholds are reached.<\/li>\n<\/ul>\n<h2>Profile\/Skills<\/h2>\n<p><p style=\"margin: 0px\"><strong>Education:<\/strong> DEP or DEC in Computer Science (or equivalent experience).<\/p>\n<p style=\"margin: 0px\"><strong>Years of experience:<\/strong> 5 to 6 years of experience in Level 2 IT support in a structured Windows\/Microsoft 365 environment (ITSM, security policies), ideally across multiple sites or entities. Experience in operational coordination (planning, reporting, technical committees) is a plus.<\/p>\n<p style=\"margin: 0px\"><strong>Technical skills:&nbsp;<\/strong><\/p>\n<ul>\n<li>ServiceNow + iTop ITSM\/CMDB: proficiency in the ticket lifecycle, asset\/configuration management, coordination of changes\/micro-deployments, and reporting.<\/li>\n<li>Windows 10\/11 and M365\/Teams\/SharePoint: deployment, basic hardening, troubleshooting, and first-level administration.<\/li>\n<li>Active Directory and Entra ID (Azure AD): accounts\/groups, licenses, MFA, and conditional access; application of the principle of least privilege.<\/li>\n<li>VDI (Citrix\/VMware\/AVD): Level 1 support for access, profiles, and devices; documented escalation.<\/li>\n<li>User network and endpoint security: LAN\/Wi-Fi\/VPN basics, network printing; involvement in patching\/EDR; Intune\/MDM, PowerShell, and advanced Excel skills are a plus.<\/li>\n<\/ul>\n<p style=\"margin: 0px\"><strong><span style=\"font-family: verdana, geneva\">Interpersonal and language skills:<\/span><\/strong><\/p>\n<ul>\n<li>Service-oriented mindset, ability to manage priorities and handle urgent matters in alignment with the objectives of the SYSTRA Canada IT Division.<\/li>\n<li>Autonomy, initiative, hands-on leadership; cross-team collaboration (local IT Manager, &ldquo;Project&rdquo; Coordinator\/team, partners).<\/li>\n<li>Clear communication in French and English; teaching skills, diplomacy, and respect for confidentiality.<\/li>\n<li>Rigor, organization, analytical skills; strict adherence to Information Systems Department processes and the Group&rsquo;s cybersecurity requirements.<\/li>\n<\/ul>\n<p style=\"margin: 0px\"><strong>Compensation:<\/strong> CAD $65,000 &#8211; $85,000<\/p>\n<\/p>\n<h2><!---text--> <\/h2>\n<p><p style=\"margin: 0px\">SYSTRA Canada is committed to having a diverse and inclusive workforce. We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.<\/p>\n<p style=\"margin: 0px\">Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.<\/p>\n<p style=\"margin: 0px\">We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by a human recruiter, and final decisions are made by our hiring team.<\/p>\n<p style=\"margin: 0px\">For questions about our hiring process or AI tools, please contact infocanada@systra.com.<\/p>\n<\/p>\n<h2>Workplace Type<\/h2>\n<p>..<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","systra_job_experience":[5462],"systra_job_contract":[4907],"systra_job_domain":[5580],"systra_job_country":[5417],"class_list":["post-82742","systra_jobs","type-systra_jobs","status-publish","hentry","systra_job_experience-5-10-years_en","systra_job_contract-permanent_en","systra_job_domain-cross-functional-and-general-management_en","systra_job_country-canada_en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Technician - Level 2 - SYSTRA UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Technician - Level 2\" \/>\n<meta property=\"og:description\" content=\"SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. 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