--- title: Our Approach to Human Factors url: "https://www.systra.com/uk/services/systems-approach/our-approach-to-human-factors/" type: services date_published: 2025-04-15 date_modified: 2025-08-07 schema: @type: WebPage language: en-GB word_count: 1009 reading_time: 6 min canonical: "https://www.systra.com/uk/services/systems-approach/our-approach-to-human-factors/" featured_image: "https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/victoria-cross-metro-station-systems-engineering.jpg" type-service: - Systems Approach --- # Our Approach to Human Factors ![Our Approach to Human Factors](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/victoria-cross-metro-station-systems-engineering.jpg) **At SYSTRA our Human Factors team apply a user-centred, evidence-based approach to optimise systems, processes, and environments across industries.** We integrate human capabilities and needs into every stage of the design lifecycle, enhancing safety, performance, and user experience. From designing intuitive interfaces and accessible workspaces to improving organisational culture and operational efficiency, our expertise ensures that technology and systems work seamlessly with the people who use them. The following key areas highlight our comprehensive human factors capabilities and how they contribute to successful project outcomes. Our framework is clearly shown in the diagram below. ![Human Factors expertise](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/human-factors-expertise.svg) ![Human Factors Integration & Assurance](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/human-factors-integration-assurance.png) ### Human Factors Integration & Assurance Our team integrates human factors principles into every stage of design development, ensuring that human capabilities and limitations are considered to improve safety, performance, and reliability ![user-centered-design](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/user-centered-design.png) ### User Centred Design & User Experience We prioritise the needs and behaviours of users, designing intuitive and efficient systems that enhance user satisfaction and performance across diverse contexts. ![Accessibility & Inclusion](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/accessibility-inclusion.png) ### Accessibility & Inclusion We design solutions that are accessible to all users, ensuring equitable experiences and environments for people of all abilities, fostering inclusivity in both physical and digital spaces. ![Operational Workspace Design](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/operational-workspace-design.png) ### Operational Workspace Design We create optimised workspaces that enhance efficiency, safety, and comfort, ensuring that physical environments support user tasks and minimise ergonomic risks. ![Human-machine-interface](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/human-machine-interface.png) ### Human Machine Interface Our team focuses on designing effective human-machine interfaces that promote clear communication between operators and systems, enhancing usability, safety, and decision-making. ![Systems Integration](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/systems-integration.png) ### Systems Integration We ensure that human factors considerations are embedded in the integration of complex systems, optimising the interaction between people, technology, and processes. ![Organisational Performance, Culture & Safety](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/organisational-performance-culture-safety.png) ### Organisational Performance, Culture & Safety By aligning human factors principles with organisational goals, we help foster a safety-conscious culture that enhances overall performance and reduces human error. ![Usability Assessment & Design](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/usability-assessment-design.png) ### Usability Assessment & Design We evaluate and refine systems through usability testing, ensuring that designs meet user needs, improve task performance, and minimise frustration or errors. ![User-requirements-development](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/user-requirements-development.png) ### User Requirements Development Our team works closely with stakeholders to define and prioritise user requirements, ensuring that system designs align with real-world needs and expectations. ![Operations & Maintenance](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/operations-maintenance.png) ### Operations & Maintenance We optimise maintenance workflows and operational procedures by considering human factors to reduce errors, improve safety, and increase efficiency in long-term system operation. Back to: [Human factors and ergonomics in transport](https://www.systra.com/uk/services/systems-approach/human-factors-ergonomics-in-transport/) ### Contact our experts ![Untitled design - 1](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/jordan-smith-2.jpg) **Jordan SMITH ** Human Factors Team Lead ![george-sammonds-systra](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/george-sammonds-systra-1.jpg) **George SAMMONDS** Principal Consultant – Human Factors How can our experts help? [get in touch](https://outlook.office365.com/book/ModernMethodsofConstructionSYSTRA@systragroup.onmicrosoft.com/) [JOIN OUR COMMUNITY](https://www.systra.com/uk/register/join-our-community/) ### you may also like ![strategic-traffic-modelling-website-header](https://www.systra.com/uk/wp-content/uploads/sites/11/2023/06/strategic-traffic-modelling-website-header-1024x645.jpg) _About Us Read more sur About Us_ ![risk-at-level-crossings-header-and-featured-image](https://www.systra.com/uk/wp-content/uploads/sites/11/2024/06/risk-at-level-crossings-header-and-featured-image-1024x645.png) - Expert Insights Dr Teodora STEFANOVA ### Risk at level crossings – the role of personal and collective responsibility towards safety [ Read more ](https://www.systra.com/uk/expert_insights/risk-at-level-crossings-the-role-of-personal-and-collective-responsibility-towards-safety/) ![UK electric train from above overhead wires. It is autumn and the foliage around the tracks is orange and brown.](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/04/featured-image-managing-operational-change-for-electrification-projects-1024x645.png) - Expert Insights Charlotte KAUL ### Managing operational change for electrification projects [ Read more ](https://www.systra.com/uk/expert_insights/managing-operational-change-for-electrification-projects/) ![A view from Ilkley moor over Wharfedale and the town of Ilkley Y](https://www.systra.com/uk/wp-content/uploads/sites/11/2023/06/experts-insights-land-use-and-transport-integration_view-from-a-hill-1024x681.jpeg) - Expert Insights Emma ANFORTH; Amy SYKES; Emily WALSH; Neil RAHA ### Land Use and Transport Integration – A Multi-Disciplinary Approach [ Read more ](https://www.systra.com/uk/expert_insights/land-use-and-transport-integration-a-multi-disciplinary-approach/) ![data-mobility-urban-transport-planning-5](https://www.systra.com/uk/wp-content/uploads/sites/11/2025/03/data-mobility-urban-transport-planning-5-1024x645.jpg) - Expert Insights ### Personal Mobility Data & The Future of Urban Transport Planning [ Read more ](https://www.systra.com/uk/expert_insights/personal-mobility-data-the-future-of-urban-transport-planning/) ![](https://www.systra.com/uk/wp-content/uploads/sites/11/2023/03/careers-1024x323.jpg) Find out what its like to work at SYSTRA, rewards, benefits and about different career pathways including [apprenticeships](https://www.systra.com/uk/careers/early-careers/apprenticeships/) and [graduate](https://www.systra.com/uk/careers/early-careers/graduates/) opportunities. 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