---
title: Quality Manager
url: "https://www.systra.com/offres-emploi/quality-manager-fr-10113/"
type: systra_jobs
date_published: 2026-09-24
date_modified: 2026-09-24
schema:
  @type: WebPage
language: fr-FR
word_count: 1665
reading_time: 9 min
canonical: "https://www.systra.com/offres-emploi/quality-manager-fr-10113/"
systra_job_experience:
  - 10-15 ans
systra_job_contract:
  - CDI
systra_job_domain:
  - Fonctions Supports et Direction Générale
systra_job_country:
  - Canada
---

# Quality Manager

SYSTRA Canada is part of the SYSTRA group, an international consulting and
engineering group, a world leader in the design of transport infrastructures.
SYSTRA Canada is an engineering and consulting firm whose primary focus is to
offer transportation solutions, whether for passengers or goods: feasibility
studies of building a new railway line, increasing the capacity of the existing
infrastructure, privatization of a railway.

Understand better who we are by visiting www.systracanada.com.

## Context

Under the supervision of the Senior Manager, CPG Quality Management, the
Manager, CPG Project Quality Assurance leads quality assurance and oversees
quality control at a project level. Accountable for quality assurance and
quality control decisions of the assigned delivery project. Leads an
appropriately sized and skilled team of Lead Project Quality Assurance, Senior
Coordinator Quality Assurance (SCQAs) and Quality Control Coordinators with
responsiblity for achieving the quality objectives set for the project(s)
assigned. Produces detailed quality assurance and quality control reports for
the project(s) as required within the reporting cycle as well as performing a
training role for the implementation of the quality management system for the
project. Coordinates with other project controls and project management leaders
of the project(s) ensuring the agreed quality management system policies, plans,
processes and procedures are consistently adhered to. Supports the (Integrated)
Project Delivery Teams and Senior Manager, CPG Quality Management to deliver the
projects safely, on-time, on-budget and to an agreed level of quality determined
by the project’s design.

## Missions/Main Duties

**KEY CONTRIBUTIONS**

 

**Functional/Technical**

Reporting to Senior Manager, CPG Quality Management, the Manager, CPG Project
Quality Assurance is responsible for the leadership and delivery of quality
assurance and quality control for assigned projects, which includes being:

·       Accountable to (Integrated) Project Delivery Team for timely data and
information regarding the status of all aspects of the project’s quality
assurance and quality control and providing recommendations for resolving any
non-compliance and/or issues

·       Responsible for the application of CPG Quality Management System
including project specific plans, processes and procedures and guides as
extensions to and consistent with the CPG Quality Management System including
the continual improvement cycle drawing on previous experience and industry
practice

·       Responsible for the Project Quality Management Plan detailing the
objectives of the project as consistent with CPG strategy and objectives and in
alignment with the (Integrated) Project Delivery Team and Senior Manager, CPG
Quality Management

·       Responsible for the identification, development, reporting and analysis
of quality metrics and managing agreed key performance indicators for the
project including quality management system performance

·       Responsible for development and training (Integrated) Project Delivery
Team on Project Quality Assurance Plan, CPG Quality Management System and
Continual Improvement by way of, but not limited to, workshops, courses, online
education and orientation (onboarding) of (Integrated) Project Delivery Team
members

·       Responsible for the assurance, management and review of 2nd Party
contracted quality submissions, e.g. ITPs

·       Responsible for the review and approval of Quality control site reports
and test results, ensuring all documentation meets project quality assurance
plan requirements and industry standards.

·       Responsible for ensuring all quality control inspections, testing and
site visits are conducted as per Quality assurance plan requirements.

·       Responsible for the identification, resolution or escalation of quality
issues

·       Supports the development and application of audit on the (Integrated)
Project Delivery Team and 2nd Parties (direct contracted parties) with respect
to compliance with CPG Quality Management System and contracted obligations
alongside (Integrated) Project Delivery Team and Manager, CPG Quality Audit

·       Supports the implementation of continual improvement initiatives

·       Supports working groups and committees with specialized functional
knowledge and offers expert recommendations concerning quality assurance

 

**Customer/Stakeholder**

·       Works strategically, develops and cultivates key relationships with a
wide number of internal and external stakeholders, including but not limited to
contracted parties, government, agencies and/or communities to aid in the
successful delivery of the Project Quality Assurance Plan

·       Pro-active participant in project delivery management meetings,
presentations and committees and quality management functional meetings,
presentations and committees

·       Acts as an ambassador and liaison for Metrolinx as necessary

·       Communicates and provides support to both internal and external clients
to enhance and achieve organizational goals

·       Liaises with internal departments regarding operational issues or
improvements, and provides Quality subject matter expertise to management team
on as required basis

·       Develops, fosters and maintains relationships with provincial
ministries, municipalities, external authorities, private companies and the
public to facilitate the advancement of organizational objectives

·       Works with staff at all levels to exchange information, coordinate
efforts and resolve issues

·       Collaborates with other stakeholders and functions across Metrolinx to
ensure alignment of activities and other ongoing initiatives

 

**Operational Excellence**

·       Fosters a safe and healthy work environment and complies with health,
safety and environmental standards that meet or exceed legislated requirements

·       Establishes and maintains quality assurance and control on assigned
project(s) ensuring deficiencies are addressed promptly and minimizes corporate
liability by working with stakeholders to identify and mitigate risk and resolve
issues

·       Develops and implements effective quality assurance strategies and
tactics supported by data driven analysis and observed, rationalised industry
practices

·       Develops service levels, measures and performance targets and regular
reporting

·       Supports project delivery through managing quality assurance objectives
and consistency with corporate and CPG goals

·       Supports project delivery and organizational initiatives to be on time
and within budget

·       Supports a culture of continual improvement for an environment of high
service standards and timely delivery

·       Recommends change to policy, plan, process or standards for continual
improvement and to advance excellence in project management practices

·       Drives innovation by reviewing and analyzing processes to identify gaps
and opportunities for improvement

·       Remains current on trends, behaviors and industry practices

 

**Financial Stewardship**

·       Identifies potential risks and risk mitigation activities to inform
budget, estimating and forecasting functions

·       Manages resource budget for Project Quality Assurance Lead, Senior
Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned
to the project and expenses within the role’s scope and budget

·       Develops and maintains departmental budget, ensures adherence to budget
constraints, analyzes variances, scrutinizes expenditures, and approves payments
and takes appropriate action to ensure budget is at or under plan within the
role’s scope

·       Assesses and determines required workforce planning requirements to
perform and maintain service levels, identifies budget constraints and overall
impact on financial resources within the role’s scope

·       Prepares and monitors annual budget and submits a business plan
regarding budget related expenditures within the role’s scope

·       Monitors progress to ensure that planning objectives are delivered on
time and within budget, that anticipated business results are achieved and able
to explain off-plan overages and exceptions within the role’s scope

·       Establishes processes, controls and measures to ensure appropriate
expense allocation, cost management and overall fiscal responsibility within the
role’s scope

·       Maintains departmental budget, ensures adherence to budget constraints,
analyzes variances, scrutinizes expenditures and approves payments and takes
appropriate action to ensure budget is at or under plan within the role’s scope

 

**People Leadership**

**·       Directly man**ages up to 10 individuals performing quality assurance
and quality control related tasks, manages the work of contractors assigned to
the team and maintains engagement of consulting support

·       Provides leadership and direction to staff and project team (e.g.
defines team member roles, responsibilities and expectations) including coaching
and mentoring to ensure the quality and consistency of work

·       Manages staff performance to ensure adherence to timelines and
objectives while addressing any performance gaps through correcting actions and
timely feedback to ensure a cohesive operational unit and the optimum use of
team skills

·       Be the subject matter expert and develop organization capability for
quality assurance and quality control

·       Creates a working environment that is aligned with the organization’s
desire to be a “best company to work for”, ensuring that people resources
possess the required skills, are supported and have the resources to do the job

·       Demonstrates leadership and core competencies at a high level and is an
exemplary model of living the corporate Values and Code of Ethics

·       Develops and maintains an environment of positive collaboration through
developing relationships and engagement across Metrolinx and other stakeholders

## Profile/Skills

**Education :** Degree in an applicable or relevant field

**Experience : **Minimum 8 years’ progressively senior leadership experience
and/or related experience in Quality Assurance

**Certifications or Designations :** Relevant Quality Assurance qualification
from a recognized Institution

 

**Leadership Competencies and Specialized Skills:**

– Service-Focused Leadership
– Building a High Performance Culture– Communicating Effectively– Delivering
Superior Results– Energizing the Team– Making Sound Decisions– Living the
Values– Personal Effectiveness– Collaborative Partner

**Technical Competencies: **

 

·       Demonstrable exceptional technical skill in quality assurance and
quality control in project management/construction industry including the
creation and delivery of detailed Project Quality Assurance Plan including
quality control

·       Highly skilled in quality assurance and quality control theory,
principles and practice

·       Comprehensive understanding of broader project management theory,
principles and practice

·       Strong leadership skills to motivate a team, set high standards and
clear expectations, manage expectations and outputs

·       Highly articulate with practiced presentation and facilitation skills

·       Excellent people skills and ability to communicate / interface
effectively across the organization and external stakeholders

·       Exceptional attention to detail with excellent verbal, written,
presentation and communication skills and confident leading meetings of diverse
and potentially numerous members

·       Demonstrable experience of successfully managing competing objectives of
external and internal stakeholders and recognizing materiality

·       Highly skilled at addressing and engaging leaders across the project and
organisation

·       Excellent MS Office skills: Excel, Word, Powerpoint

 

**Salary Range: **CAD 180,000 – CAD 230,000 (annually)

SYSTRA Canada is committed to having a diverse and inclusive workforce. We are
an Equal Opportunity Employer that values applications from all and offers
employment equity based on the merits and abilities of candidates and personnel.

Note: In this description, the masculine gender is used for easy reading
purposes and includes the feminine.

We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like
resume parsing and candidate matching. These tools do not make hiring decisions;
all applications are reviewed by a human recruiter, and final decisions are made
by our hiring team.

For questions about our hiring process or AI tools, please contact
infocanada@systra.com.

## Workplace Type

Hybrid