---
title: "IT Technician – Level 2"
url: "https://www.systra.com/offres-emploi/it-technician-level-2-fr-10246/"
type: systra_jobs
date_published: 2026-08-26
date_modified: 2026-08-26
schema:
  @type: WebPage
language: fr-FR
word_count: 648
reading_time: 4 min
canonical: "https://www.systra.com/offres-emploi/it-technician-level-2-fr-10246/"
systra_job_experience:
  - 5-10 ans
systra_job_contract:
  - CDI
systra_job_domain:
  - Fonctions Supports et Direction Générale
systra_job_country:
  - Canada
---

# IT Technician – Level 2

SYSTRA Canada is part of the SYSTRA group, an international consulting and
engineering group, a world leader in the design of transport infrastructures.
SYSTRA Canada is an engineering and consulting firm whose primary focus is to
offer transportation solutions, whether for passengers or goods: feasibility
studies of building a new railway line, increasing the capacity of the existing
infrastructure, privatization of a railway.

 

## Context

As part of a “project” (multi-entity joint venture), SYSTRA Canada is expanding
its local IT team based in Toronto. The position reports to the SYSTRA Canada
Local IT Manager. The incumbent combines the responsibilities of a Level 1–Level
2 technician and a local coordinator within a defined multi-entity framework.

## Missions/Main Duties

- Support and Operational Compliance: Provide L1–L2 stations + network support
  for Windows/M365 via ServiceNow + iTop, prioritizing the application of
  DDSI/Cyber policies (MFA, conditional access, least privilege, DLP) and
  adhering to priorities and SLAs; document the KEDB and escalate effectively to
  ALTO/partners.
- Workstation and asset management: prepare, deploy, and maintain managed
  workstations according to Group images/standards; install/configure approved
  software; maintain the inventory/CMDB and documentation; perform user MACDs;
  participate in patching and EDR campaigns.
- On-site coordination: plan weekly activities in alignment with SYSTRA Canada’s
  IT Division, lead a daily stand-up meeting, resolve emergencies with the IT
  Manager, and coordinate small-scale deployments and user communications while
  adhering to change windows.
- Interface and governance with the Project Platform / Information Systems
  Department / Cybersecurity Team: act as the local operational point of
  contact; track changes, releases, and security controls; prepare materials for
  audits; manage risks and escalations; use ServiceNow as a coordination gateway
  for assets, projects, and changes.
- Quality, reporting, and capacity thresholds: produce a monthly dashboard
  (SLA/SLO, satisfaction, ticket volume/types, MFA/conditional access/patching
  compliance, KEDB quality), drive corrective actions, and alert the IT Manager
  if the coordination workload consistently exceeds 40% or if trigger thresholds
  are reached.

## Profile/Skills

**Education:** DEP or DEC in Computer Science (or equivalent experience).

**Years of experience:** 5 to 6 years of experience in Level 2 IT support in a
structured Windows/Microsoft 365 environment (ITSM, security policies), ideally
across multiple sites or entities. Experience in operational coordination
(planning, reporting, technical committees) is a plus.

**Technical skills: **

- ServiceNow + iTop ITSM/CMDB: proficiency in the ticket lifecycle,
  asset/configuration management, coordination of changes/micro-deployments, and
  reporting.
- Windows 10/11 and M365/Teams/SharePoint: deployment, basic hardening,
  troubleshooting, and first-level administration.
- Active Directory and Entra ID (Azure AD): accounts/groups, licenses, MFA, and
  conditional access; application of the principle of least privilege.
- VDI (Citrix/VMware/AVD): Level 1 support for access, profiles, and devices;
  documented escalation.
- User network and endpoint security: LAN/Wi-Fi/VPN basics, network printing;
  involvement in patching/EDR; Intune/MDM, PowerShell, and advanced Excel skills
  are a plus.

**Interpersonal and language skills:**

- Service-oriented mindset, ability to manage priorities and handle urgent
  matters in alignment with the objectives of the SYSTRA Canada IT Division.
- Autonomy, initiative, hands-on leadership; cross-team collaboration (local IT
  Manager, “Project” Coordinator/team, partners).
- Clear communication in French and English; teaching skills, diplomacy, and
  respect for confidentiality.
- Rigor, organization, analytical skills; strict adherence to Information
  Systems Department processes and the Group’s cybersecurity requirements.

**Compensation:** CAD $65,000 – $85,000

SYSTRA Canada is committed to having a diverse and inclusive workforce. We are
an Equal Opportunity Employer that values applications from all and offers
employment equity based on the merits and abilities of candidates and personnel.

Note: In this description, the masculine gender is used for easy reading
purposes and includes the feminine.

We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like
resume parsing and candidate matching. These tools do not make hiring decisions;
all applications are reviewed by a human recruiter, and final decisions are made
by our hiring team.

For questions about our hiring process or AI tools, please contact
infocanada@systra.com.

## Workplace Type

..