{"id":50456,"date":"2026-05-25T05:41:00","date_gmt":"2026-05-25T05:41:00","guid":{"rendered":"https:\/\/www.systra.com\/ireland\/job-offers\/it-service-management-en-7901\/"},"modified":"2026-05-25T05:41:00","modified_gmt":"2026-05-25T05:41:00","slug":"it-service-management-en-7901","status":"publish","type":"systra_jobs","link":"https:\/\/www.systra.com\/ireland\/job-offers\/it-service-management-en-7901\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"<h2><!---text--> <\/h2>\n<p><p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.<\/span><\/p>\n<p align=\"justify\">&nbsp;<\/p>\n<p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Understand better who we are by visiting www.systra.in<\/span><\/p>\n<\/p>\n<h2>Context<\/h2>\n<p><p style=\"text-align: justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><a style=\"color: #000000\">In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations.<\/a><\/span><\/p>\n<p style=\"text-align: justify\">&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Our unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are tailored to plan and manage projects using proven best practices.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">IT Service Management Specialist<\/span><\/p>\n<\/p>\n<h2>Missions\/Main Duties<\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><strong>Hands-on experience with ServiceNow<\/strong>&nbsp;-&gt; Hands-on experience with an IT service management (ITSM) platform such as ServiceNow&nbsp;or equivalent<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Strong knowledge of <strong>ITIL framework<\/strong> (certification preferred)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><strong>ITIL experience is mandatory<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Solid understanding of <strong>Incident, Problem, Change Management<\/strong>, and <strong>CMDB<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><strong>Advanced Excel skills (mandatory)<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><strong>Experience in reporting and data analysis<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\"><strong>Excellent verbal and written communication skills<\/strong><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Good to have Working knowledge of <strong>SQL<\/strong><\/span><\/li>\n<\/ul>\n<h2>Profile\/Skills<\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Education Qualification: B.Tech (IT\/Computer Science\/Electronics)\/ MCA&nbsp;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Total experience 6&ndash;10 years in <strong>IT Service Management \/ ITSM<\/strong><\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Manage and oversee&nbsp;<strong>IT Helpdesk operations<\/strong> ensuring timely resolution of incidents and service requests<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Handle <strong>Incident, Problem, Change, and Service Request Management<\/strong> as per ITIL best practices<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Work extensively on <strong>ServiceNow<\/strong> and <strong>ITIL<\/strong> (mandatory) for ticketing, workflow, and reporting<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Maintain and update <strong>CMDB<\/strong>, ensuring accuracy and compliance<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Coordinate with internal teams and stakeholders to drive service improvements<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Prepare reports and dashboards using <strong>Excel<\/strong> for management review<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Ensure SLA adherence and continuous service improvement<\/span><\/li>\n<\/ul>\n<h2><!---text--> <\/h2>\n<p><p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It&rsquo;s not a job &#8211; it&rsquo;s a career!<\/span><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","systra_job_experience":[6175],"systra_job_contract":[5633],"systra_job_domain":[6208],"systra_job_country":[5705],"class_list":["post-50456","systra_jobs","type-systra_jobs","status-publish","hentry","systra_job_experience-2-5-years_en","systra_job_contract-permanent_en","systra_job_domain-cross-functional-and-general-management_en","systra_job_country-india_en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Service Management - SYSTRA Ireland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management\" \/>\n<meta property=\"og:description\" content=\"It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. 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