{"id":97320,"date":"2026-10-05T06:42:00","date_gmt":"2026-10-05T06:42:00","guid":{"rendered":"https:\/\/www.systra.com\/canada\/job-offers\/sr-engineer-it-end-user-services-en-10724\/"},"modified":"2026-10-05T06:42:00","modified_gmt":"2026-10-05T06:42:00","slug":"sr-engineer-it-end-user-services-en-10724","status":"publish","type":"systra_jobs","link":"https:\/\/www.systra.com\/canada\/job-offers\/sr-engineer-it-end-user-services-en-10724\/","title":{"rendered":"Sr. Engineer IT &#8211; End User Services"},"content":{"rendered":"<h2><!---text--> <\/h2>\n<p><p align=\"justify\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.<\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Understand better who we are by visiting www.systra.in<\/span><\/p>\n<\/p>\n<h2>Context<\/h2>\n<p><p style=\"margin: 0px;text-align: justify\"><span style=\"font-family: verdana, geneva;font-size: 9pt;color: #000000\">In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations. Our&nbsp;unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are&nbsp;tailored to plan and manage projects using proven best practices.&nbsp;<\/span><\/p>\n<p style=\"margin: 0px;text-align: justify\">&nbsp;<\/p>\n<p style=\"margin: 0px;text-align: justify\"><span style=\"font-family: verdana, geneva;font-size: 9pt;color: #000000\">We are seeking applications for the position of Senior Engineer IT- End User Services at Faridabad or Noida location.<\/span><\/p>\n<\/p>\n<h2>Missions\/Main Duties<\/h2>\n<p><p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\"><strong>Responsibilities:<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">L1\/L2 End-User and Deskside Support<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Desktop, Laptop, Printer, and Peripheral Management<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Windows OS and Enterprise Application Troubleshooting<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Microsoft 365 \/ O365 Support and Administration<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Teams, Outlook, OneDrive, and SharePoint Support<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Active Directory, Azure AD \/ Entra ID, and Access Management<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Intune and SCCM Endpoint Management<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Network Connectivity, VPN, Wi-Fi, and Remote Access Support<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">IT Asset Management and Technical Documentation<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Onboarding, Offboarding, Escalation, and Global IT Collaboration<\/span><\/li>\n<\/ul>\n<p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\"><strong>Key Metrics (KPI&#8217;s)<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">End-User Support and Service Desk Operations<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Deskside Support for Hardware and Peripherals<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Windows OS and Application Troubleshooting<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Microsoft 365 \/ Office 365 Administration and Support<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Microsoft Teams, Outlook, OneDrive, and SharePoint Support<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Active Directory, Azure AD \/ Entra ID, and Identity Management<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Intune and SCCM Endpoint Administration<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Network, VPN, Wi-Fi, and Remote Access Troubleshooting<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">IT Asset Management and Documentation<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Incident Management, Escalation, and Cross-Functional IT Collaboration<\/span><\/li>\n<li style=\"font-family: verdana, geneva;font-size: 9pt\"><span style=\"font-family: verdana, geneva;font-size: 9pt\">Strong Communication and Customer Service Skills<\/span><\/li>\n<\/ul>\n<h2>Profile\/Skills<\/h2>\n<p><p style=\"margin-left: 0px\">&nbsp;<\/p>\n<p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\"><strong>Education:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/strong>Bachelor&rsquo;s degree in Computer sciences or related field,<\/span><\/p>\n<p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\"><strong>Job Experience:<\/strong>&nbsp; 3 to 5 years of relevant experience<\/span><\/p>\n<p style=\"margin-left: 0px\"><span style=\"font-size: 9pt;font-family: verdana, geneva;color: #000000\">&nbsp;<\/span><\/p>\n<\/p>\n<h2><!---text--> <\/h2>\n<p><p align=\"justify\">We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure.It\u2019s not a job &#8211; it\u2019s a career!<\/p>\n<\/p>\n<h2>Workplace Type<\/h2>\n<p>..<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","systra_job_experience":[15576],"systra_job_contract":[9732],"systra_job_domain":[],"systra_job_country":[9912],"class_list":["post-97320","systra_jobs","type-systra_jobs","status-publish","hentry","systra_job_experience-2-5-years_en","systra_job_contract-permanent_en","systra_job_country-india_en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sr. Engineer IT - End User Services - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sr. Engineer IT - End User Services\" \/>\n<meta property=\"og:description\" content=\"It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. 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