{"id":74223,"date":"2026-03-06T07:21:00","date_gmt":"2026-03-06T07:21:00","guid":{"rendered":"https:\/\/www.systra.com\/canada\/job-offers\/it-operations-manager-en-6265\/"},"modified":"2026-03-06T07:21:00","modified_gmt":"2026-03-06T07:21:00","slug":"it-operations-manager-en-6265","status":"publish","type":"systra_jobs","link":"https:\/\/www.systra.com\/canada\/job-offers\/it-operations-manager-en-6265\/","title":{"rendered":"IT Operations Manager"},"content":{"rendered":"<h2><!---text--> <\/h2>\n<p><p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.<\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Understand better who we are by visiting www.systra.in<\/span><\/p>\n<\/p>\n<h2>Context<\/h2>\n<p><p style=\"margin: 0px\"><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">SYSTRA is an international engineering and consultancy group in transport infrastructures.<\/span><\/p>\n<p style=\"margin: 0px\"><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">For over 50 years, SYSTRAs has been supporting its partners and customers on all phases of a project, from design to implementation and from construction to maintenance.<\/span><\/p>\n<p style=\"margin: 0px\"><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">With its 10 500 collaborators, it is the world leader in transport infrastructure design.<\/span><\/p>\n<p style=\"margin: 0px\">&nbsp;<\/p>\n<p style=\"margin: 0px\"><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">The IT services department of SYSTRA is looking for an IT operations manager to support SYSTRA&rsquo;s worldwide growth.<\/span><\/p>\n<\/p>\n<h2>Missions\/Main Duties<\/h2>\n<p><p style=\"margin: 0px\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">Reporting to the Head of IT services department, the IT operations manager&rsquo;s main mission consists of managing the day-to-day operations of the IT department, ensuring that all systems, services, and IT infrastructure (server, storage, network,) work reliably and efficiently.<\/span><\/p>\n<\/p>\n<h2>Profile\/Skills<\/h2>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Provide full monitoring services: manage platform, add\/remove probes and check alerts.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Check backup and fix incidents.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Ensure all systems are up to date from security standpoint and drive remediation actions.<\/span><\/li>\n<li><span style=\"color: #000000;font-family: arial, helvetica, sans-serif;font-size: 9pt\">Manage IT helpdesk service requests and reported incidents and ensure all SLA metrics are met as per agreed SLA norms.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Have end to end management of problem process including major incidents handling until its closure and validated RCA.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Perform IT operational tasks in scope (backup, creation of Active Directory admin account etc.)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Assist IT Governance and Compliance as per local and global regulation.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Manage team workload, shifts\/rosters, and availability on a 24 x 7 basis.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Provide and maintain KPI as well as a continual improvement plan.<\/span><\/li>\n<li><span style=\"color: #000000;font-family: arial, helvetica, sans-serif;font-size: 9pt\">Report performance metrics, dashboards, monthly updates and issue progress to all relevant stakeholders and IT leaders as and when required.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Develop and maintain IT operational procedures, Sow&rsquo;s, policies, KB and other documentation.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Contribute to disaster recovery testing.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Ensure compliance with all relevant regulations and standards.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;color: #000000;font-size: 9pt\">Drive and contribute to global projects as and when required.<\/span><\/li>\n<li><span style=\"font-size: 9pt;font-family: arial, helvetica, sans-serif;color: #000000\">Responsible for managing trainings and development of the team<\/span><\/li>\n<\/ul>\n<h2><!---text--> <\/h2>\n<p><p align=\"justify\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 9pt;color: #000000\">We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It&rsquo;s not a job &#8211; it&rsquo;s a career!<\/span><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India&rsquo;s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","systra_job_experience":[9702],"systra_job_contract":[9732],"systra_job_domain":[37640],"systra_job_country":[9912],"class_list":["post-74223","systra_jobs","type-systra_jobs","status-publish","hentry","systra_job_experience-10-15-years_en","systra_job_contract-permanent_en","systra_job_domain-cross-functional-and-general-management_en","systra_job_country-india_en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Operations Manager - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Operations Manager\" \/>\n<meta property=\"og:description\" content=\"It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. 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