{"id":74807,"date":"2026-04-03T18:48:00","date_gmt":"2026-04-03T18:48:00","guid":{"rendered":"https:\/\/www.systra.com\/brazil\/job-offers\/it-technician-community-coordinator-pt-8747\/"},"modified":"2026-04-03T18:48:00","modified_gmt":"2026-04-03T18:48:00","slug":"it-technician-community-coordinator-pt-8747","status":"publish","type":"systra_jobs","link":"https:\/\/www.systra.com\/brazil\/job-offers\/it-technician-community-coordinator-pt-8747\/","title":{"rendered":"IT Technician, Community Coordinator"},"content":{"rendered":"<h2><!---text--> <\/h2>\n<p><p style=\"margin: 0px\">SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.<\/p>\n<p style=\"margin: 0px\">&nbsp;<\/p>\n<\/p>\n<h2>Context<\/h2>\n<p><p style=\"margin: 0px\">SYSTRA Canada is strengthening its local IT team for a multi\u2011entity joint venture, supporting ~150 project-dedicated staff. Reporting to the local IT Manager and aligned with the SYSTRA Canada IT Division, the role strictly applies Group DSI\/Cybersecurity policies and standards. The holder combines L1&ndash;L2 technician duties with on\u2011site coordination in a multi\u2011entity environment.<\/p>\n<\/p>\n<h2>Missions\/Main Duties<\/h2>\n<ul>\n<li>L1&ndash;L2 support for Windows\/M365 via ServiceNow\/iTop; enforce DDSI\/Cyber policies (MFA, Conditional Access, least privilege, DLP); meet priorities\/SLA; maintain KEDB;&nbsp;<\/li>\n<li>Endpoint and asset management: prepare\/deploy managed builds per Group standards; install\/configure approved software; keep inventory\/CMDB and documentation current; execute MACD; support patching and EDR campaigns.<\/li>\n<li>Local coordination: weekly planning, daily stand\u2011ups, triage emergencies with the IT Manager; orchestrate micro\u2011deployments and user comms within change windows.<\/li>\n<li>Interface and governance: act as local operational PoC with Project Platform\/IT Directorate\/Cyber; track changes, releases, and security controls; prepare audit evidence; manage risks\/escalations; use ServiceNow to coordinate assets\/projects\/changes.<\/li>\n<li>Quality, reporting, and capacity: deliver a monthly dashboard (SLA\/SLO, satisfaction, ticket volume\/type, MFA\/Conditional Access\/patching compliance, KEDB quality); drive corrective actions; alert if coordination load &gt;40% or trigger thresholds are reached.<\/li>\n<\/ul>\n<h2>Profile\/Skills<\/h2>\n<p><p style=\"margin: 0px\"><strong>Education:<\/strong> DEP or DEC in IT (or equivalent experience).<br \/><strong>Years of experience:<\/strong> 3&ndash;6 years in L1&ndash;L2 IT support within a structured Windows\/Microsoft 365 environment (ITSM, security policies), ideally across multi\u2011site or multi\u2011entity settings. Operational coordination experience (planning, reporting, technical committees) is a plus.<br \/><strong>Technical skills:<\/strong><\/p>\n<ul>\n<li>ServiceNow + iTop (ITSM\/CMDB): proficient in ticket lifecycle, asset\/configuration management, change coordination, micro\u2011deployments, and reporting.<\/li>\n<li>Windows 10\/11 and M365\/Teams\/SharePoint: deployment, baseline hardening, troubleshooting, and first\u2011level administration.<\/li>\n<li>Active Directory and Entra ID (Azure AD): accounts\/groups, licensing, MFA and Conditional Access; enforcement of least privilege.<\/li>\n<li>VDI (Citrix\/VMware\/AVD): L1 support for access, profiles, peripherals; clear, documented escalation.<\/li>\n<li>End\u2011user networking and endpoint security: basics in LAN\/Wi\u2011Fi\/VPN, network printing; participation in patching\/EDR; Intune\/MDM, PowerShell, and advanced Excel are assets.<\/li>\n<\/ul>\n<p style=\"margin: 0px\"><strong>Personal and soft skills:<\/strong><\/p>\n<ul>\n<li>Strong service mindset; priority and urgency management aligned with SYSTRA Canada IT Division objectives.<\/li>\n<li>Autonomy, initiative, local leadership; cross\u2011team collaboration (local IT Manager, Project coordination\/team, partners).<\/li>\n<li>Clear communication in French and English; pedagogy, diplomacy, and confidentiality.<\/li>\n<li>Rigour, organization, analytical mindset; strict adherence to IT Directorate processes and Group cybersecurity requirements.<\/li>\n<\/ul>\n<h2><!---text--> <\/h2>\n<p><p style=\"margin: 0px\">SYSTRA Canada is committed to having a diverse and inclusive workforce. We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.<\/p>\n<p style=\"margin: 0px\">Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.<\/p>\n<p style=\"margin: 0px\">We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by a human recruiter, and final decisions are made by our hiring team.<\/p>\n<p style=\"margin: 0px\">For questions about our hiring process or AI tools, please contact infocanada@systra.com.<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity [&hellip;]<\/p>\n","protected":false},"parent":0,"template":"","systra_job_experience":[20071],"systra_job_contract":[12932],"systra_job_domain":[42809],"systra_job_country":[14209],"class_list":["post-74807","systra_jobs","type-systra_jobs","status-publish","hentry","systra_job_experience-2-5-years_pt","systra_job_contract-permanent_pt","systra_job_domain-cross-functional-and-general-management_pt","systra_job_country-canada_pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Technician, Community Coordinator - Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Technician, Community Coordinator\" \/>\n<meta property=\"og:description\" content=\"SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. 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