{"id":4995,"date":"2023-07-14T21:09:00","date_gmt":"2023-07-14T19:09:00","guid":{"rendered":"https:\/\/www.systra.com\/brazil\/?post_type=projects&p=4995"},"modified":"2024-07-04T21:24:31","modified_gmt":"2024-07-04T19:24:31","slug":"servicos-de-atendimento-ao-usuario-sai","status":"publish","type":"projects","link":"https:\/\/www.systra.com\/brazil\/project\/servicos-de-atendimento-ao-usuario-sai\/","title":{"rendered":"Servi\u00e7os de Atendimento ao Usu\u00e1rio (SAI)"},"content":{"rendered":"\n
\n
\n
\n \n
Technical details<\/div>\n \t
\n\t
Customer<\/div>\n\t
DER\/MG<\/div>\n\t <\/div>\n
\n
Missions<\/div>\n
Apoio e Gerenciamento de opera\u00e7\u00e3o de tr\u00e2nsito com atendimento a usu\u00e1rios e opera\u00e7\u00e3o dos sistemas de comunica\u00e7\u00e3o e coordena\u00e7\u00e3o das a\u00e7\u00f5es de resgate nas rodovias do Estado de Minas Gerais.<\/div>\n <\/div>\n
\n
Localisation<\/div>\n
Minas Gerais, Brasil<\/div>\n <\/div>\n
\n
Activity<\/div>\n
Apoio institucional, Estudos de opera\u00e7\u00e3o vi\u00e1ria<\/div>\n <\/div>\n \n \n <\/div>\n<\/div>\n\n\n\n
\n

A SYSTRA atuou no Apoio e Gerenciamento de opera\u00e7\u00e3o de tr\u00e2nsito com atendimento a usu\u00e1rios e opera\u00e7\u00e3o dos sistemas de comunica\u00e7\u00e3o e coordena\u00e7\u00e3o das a\u00e7\u00f5es de resgate nas rodovias do Estado de Minas Gerais.<\/strong><\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n

O DESAFIO<\/h3>\n\n\n\n
<\/div>\n\n\n\n

O DER-MG, Departamento de Estradas de Rodagem do Estado de Minas Gerais, \u00e9 o respons\u00e1vel pela gest\u00e3o, manuten\u00e7\u00e3o e opera\u00e7\u00e3o da malha vi\u00e1ria do estado, uma das maiores do Pa\u00eds, que inclusive cont\u00eam grande extens\u00e3o de vias federais delegadas ao estado.<\/p>\n\n\n\n

Nesse sentido, o DER-MG desenvolveu um Programa de Melhoria do N\u00edvel de Servi\u00e7o e Seguran\u00e7a dos corredores de transporte, visando assegurar melhores condi\u00e7\u00f5es de opera\u00e7\u00e3o do tr\u00e2nsito de ve\u00edculos e pedestres, integrando engenharia rodovi\u00e1ria, manuten\u00e7\u00e3o de rodovias, educa\u00e7\u00e3o para o tr\u00e2nsito, apoio ao resgate de acidentados, atendimento de urg\u00eancia e emerg\u00eancia e preserva\u00e7\u00e3o do meio ambiente e do patrim\u00f4nio vi\u00e1rio.<\/p>\n\n\n\n

Como parte da estrat\u00e9gia para consecu\u00e7\u00e3o desses objetivos, o DER-MG implantou na regi\u00e3o sul do estado, com grande atrativo tur\u00edstico, onde se localizam o Circuito Tur\u00edstico das Malhas, o Circuito Tur\u00edstico do Lago de Furnas, e o Circuito Tur\u00edstico Caminhos Gerais, o SERVI\u00c7O DE APOIO INTEGRADO A USU\u00c1RIOS.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Nossa Miss\u00e3o<\/h3>\n\n\n\n
<\/div>\n\n\n\n

Atuamos na execu\u00e7\u00e3o de servi\u00e7os de inspe\u00e7\u00e3o rodovi\u00e1ria e atendimento aos usu\u00e1rios e presta\u00e7\u00e3o de servi\u00e7os de engenharia de tr\u00e1fego rodovi\u00e1rio para apoio ao gerenciamento e opera\u00e7\u00e3o, integrados com as a\u00e7\u00f5es de manuten\u00e7\u00e3o vi\u00e1ria, aprimorando os servi\u00e7os prestados \u00e0 popula\u00e7\u00e3o, buscando a otimiza\u00e7\u00e3o dos recursos dispon\u00edveis e o atendimento \u00e0s demandas de natureza permanente, constitu\u00eddas pelo movimento normal verificado nas rodovias e as de car\u00e1ter sazonal tais como festas ou eventos regionais, temporadas de f\u00e9rias e etc. que causam um aumento significativo no tr\u00e1fego em determinadas rodovias e outras que envolvam o tr\u00e1fego.<\/p>\n\n\n\n

Para tanto, foram realizadas as seguintes atividades:<\/p>\n\n\n\n

<\/div>\n\n\n\n
Planejamento<\/h6>\n\n\n\n
<\/div>\n\n\n\n

Apoiar o DER\/MG no estabelecimento das demandas, com avalia\u00e7\u00e3o dos recursos a serem alocados para cada evento e nas interfaces com outras \u00e1reas afins tais como Pol\u00edcia Militar, SAMU, Prefeituras Municipais, Secretarias de Estado etc.<\/p>\n\n\n\n

<\/div>\n\n\n\n
Controle<\/h6>\n\n\n\n
<\/div>\n\n\n\n
    \n
  • Centro de Controle Operacional \u2013 CCO, apoiar as rotinas de coleta de dados ou integra\u00e7\u00e3o de dados j\u00e1 dispon\u00edveis para aperfei\u00e7oamento do planejamento e das opera\u00e7\u00f5es de campo; integrar a\u00e7\u00f5es operacionais com DER\/MG, Pol\u00edcia Militar, SAMU etc.;<\/li>\n\n\n\n
  • Coordenar e orientar a\u00e7\u00f5es das equipes de campo elaborar relat\u00f3rios com os dados coletados.<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n
    Consultoria<\/h6>\n\n\n\n
    <\/div>\n\n\n\n

    Prestar consultoria ao DER\/MG em assuntos espec\u00edficos que envolvam a opera\u00e7\u00e3o do tr\u00e1fego.<\/p>\n\n\n\n

    <\/div>\n\n\n\n
    Opera\u00e7\u00e3o<\/h6>\n\n\n\n
    <\/div>\n\n\n\n

    Atuar diretamente em campo, utilizando os ve\u00edculos definidos em Edital; inspecionar a via e apoiar na opera\u00e7\u00e3o do tr\u00e1fego, de acordo com as rotinas estabelecidas pelo DER\/MG elaborar relat\u00f3rios sobre as condi\u00e7\u00f5es operacionais da via.<\/p>\n\n\n\n

    <\/div>\n\n\n\n
    Atendimento ao usu\u00e1rio<\/h6>\n\n\n\n
    <\/div>\n\n\n\n

    Atender os usu\u00e1rios na via e operar os postos de informa\u00e7\u00f5es fixos ou m\u00f3veis, atrav\u00e9s de equipes especialmente treinadas para o trato com o p\u00fablico.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    O ESSENCIAL DO PROJETO<\/h3>\n\n\n\n
    <\/div>\n\n\n\n

    Apresenta um sens\u00edvel benef\u00edcio ao usu\u00e1rio, visto que este passa a se sentir acompanhado na rodovia oferta do servi\u00e7o de apoio ao usu\u00e1rio, e que a qualquer problema ele ter\u00e1 um apoio.<\/p>\n\n\n\n

    Ao mesmo tempo, a presen\u00e7a permanente das equipes operacionais nas rodovias permite que sejam identificadas com brevidade os problemas com interfer\u00eancias, sinaliza\u00e7\u00e3o, pavimento, acidentes, ou seja, qualquer fato que possa prejudicar a seguran\u00e7a e fluidez do tr\u00e1fego, dando andamento a a\u00e7\u00f5es para solu\u00e7\u00e3o destes problemas.<\/p>\n\n\n\n

    <\/div>\n<\/div>\n<\/div>\n","protected":false},"author":93,"featured_media":4996,"parent":0,"template":"","type-market":[48],"project-market":[],"project-service":[],"project-location":[],"type-service":[31],"type-solution":[],"class_list":["post-4995","projects","type-projects","status-publish","has-post-thumbnail","hentry","type-market-rodovias","type-service-operacao-viaria"],"acf":[],"yoast_head":"\nServi\u00e7os de Atendimento ao Usu\u00e1rio (SAI) - SYSTRA Brasil<\/title>\n<meta name=\"description\" content=\"Servi\u00e7os de Atendimento ao Usu\u00e1rio (SAI) - SYSTRA Brasil, um dos l\u00edderes mundiais de consultoria e engenharia, especializado em solu\u00e7\u00f5es de transporte e mobilidade.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servi\u00e7os de Atendimento ao Usu\u00e1rio (SAI)\" \/>\n<meta property=\"og:description\" content=\"Servi\u00e7os de Atendimento ao Usu\u00e1rio (SAI) - 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