--- title: Operation Control Centres url: "https://www.systra.com/australia/markets/buildings/operation-control-centres/" type: markets date_published: 2022-08-24 date_modified: 2026-06-12 schema: @type: WebPage language: en-US word_count: 914 reading_time: 5 min canonical: "https://www.systra.com/australia/markets/buildings/operation-control-centres/" featured_image: "https://www.systra.com/australia/wp-content/uploads/sites/9/2022/08/control-centres-2.png" type-market: - Buildings --- # Operation Control Centres ![Operation Control Centres](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/08/control-centres-2.png) **An Operation Control Center manages the activities of the transport network to ensure performance and service reliability.** When disruptions such as accidents, strikes and delays occur, an Operations Control Centre must be able to provide a coordinated response, in a timely manner, to reduce and recover from interruptions and minimise the impact on commuters. [Contact us](https://www.systra.com/australia/who-we-are/about-us/contact-us/) [ ![State of System Integration - CTA Banner](https://www.systra.com/australia/wp-content/uploads/sites/9/2025/06/state-of-system-integration-website-alert-3-1024x53.png)![State of System Integration - CTA Banner](https://www.systra.com/australia/wp-content/uploads/sites/9/2025/06/state-of-system-integration-website-alert-3-1024x53.png) [ ![control-centres](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/08/control-centres-1024x645.png) ## The brains behind the Transport Network Globally, infrastructure operators have been focusing on transforming their operation centres to drive customer satisfaction, improved performance, increased capacity and more sustainable and efficient approach. As the roles and responsibilities of Operations Control Centres expand and new technologies integrate into the network, they have invariably become more complex. To address this, businesses have co-located operations into a purpose built or retrofitted facility coupled with state-of-the-art technology. ## Improving Efficiencies and Collaboration Operational Control Centre projects can provide opportunities for more efficient and integrated organisational structures that provide a better way of working. These structures and new ways of working can lead to benefits in collaboration and coordination between operating teams enabling the adaptation of more wholistic and efficient business process. This can lead improvements in customer experience and satisfaction. SYSTRA understands the challenges of implementing new processes and technologies. We work with our clients to establish the right systems, people and processes and then work with them to successfully embed any changes throughout the various phases of a control centre project. ![](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/08/2019-capa-grand-paris-express-35-660x660.jpg) ## Our Expertise in Operational Control Centres - ![Train passing by station platform with motion blur](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/08/our-projects-rail-operations-centre-474x474.png) - [ Rail Operations Centre – Sydney ](https://www.systra.com/australia/project/rail-operations-centre/) ## Providing Comprehensive Lifecycle Services SYSTRA’s team of experts work with our clients to deliver a comprehensive range of services through the lifecycle of an Operations Control Centre project. From Feasibility and Concept phases through design, testing & commissioning. **Services include:** - [Project Management](https://www.systra.com/australia/services/project-management-and-advisory/) - [Design Management](https://www.systra.com/australia/services/design/) - [Human Factors](https://www.systra.com/australia/thank-you-human-factors-brochure/) - [Business Integration](https://www.systra.com/australia/services/operational-integration/business-case-development-funding-strategy/) - Specification Development - Requirements Management - Interface Management - Verification & Validation - [Safety Assurance](https://www.systra.com/australia/services/specialty-engineering/) ![state-of-system-integration-square](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/09/state-of-systems-video-launch-thumbnail-1-1024x1024.jpg) ## How can we integrate better, earlier, and with greater impact? System integration is critical to managing complexity, reducing risk, and delivering infrastructure that performs — yet it’s often misunderstood or brought in too late. Our _[State of System Integration 2025](https://www.systra.com/australia/the-state-of-system-integration-2025/)_ report explores what’s working, what’s not, and where the biggest opportunities lie to improve how integration is delivered across projects. Based on insights from professionals across the sector, it’s designed to spark an important conversation and support better outcomes. ## Achieving Operational Excellence Our approach is based on the guidelines in International Standard ISO 11064 Ergonomic design of control centres. The key principles of our methodology focuses on applying a human centred design approach, ensuring user participation with ergonomics integrated into the engineering practice and applying an iterative design process that ensures all the elements of the control room are defined and refined throughout the various lifecycles of the project. ## Related Services ![design-and-delivery-1](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/09/design-and-delivery-1-1024x645.jpg) _services Design and Engineering Services Read more sur Design and Engineering Services_ ![Train Driver](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/09/service-specialty-engineering-unmanned-autonomous-systems-1024x645.png) _services Systems Engineering and Safety Assurance Read more sur Systems Engineering and Safety Assurance_ ![Sydney, Circular Quay](https://www.systra.com/australia/wp-content/uploads/sites/9/2022/09/services-operational-integration-human-factors-1024x645.png) _services Human Factors Read more sur Human Factors_ ## Need more information? 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